Vanderwees Garden Gallery is committed to excellence in serving all customers including people with disabilities.
Assistive devices – We will ensure that our staff are trained and familiar with various assistive devices we have on site, or that we provide, that may be used by customers with disabilities while accessing our goods or services.
Communication – We will communicate with people with disabilities that take into account their disability.
Service Animals – We welcome people with disabilities and their service animals. Service animals are allowed on the parts of the premises that are open to the public.
Support Persons – A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No admission fees are charged for entry on our premises.
Notice of Temporary Disruption – In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (wheelchairs, accessible washrooms), Vanderwees Garden Gallery will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length or time, and a description of alternative facilities or services, if available. The notice will be placed at the location of the facility or service affected.
Training – Vanderwees Garden Gallery will provide training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained: cashiers, carry-outs, department sales associates, managers. This training will be provided by staff upon hiring, in the training card process, Training will include:
- an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- Vanderwees Garden Gallery’s plans related to the customer service standard
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
- how to use the wheelchairs
- what to do if a person with a disability is having difficulty in accessing Vanderwees Garden Gallery’s goods and services
Staff will also be trained when changes are made to this plan.
Feedback Process – Customers who wish to provide feedback on the way Vanderwees Garden Gallery provides goods and services to people with disabilities can do so verbally, by telephone, email, or written correspondence. All feedback, including complaints, will be directed to John Vanderwees. Customers can expect to hear back in three days.
Modifications to this or other policies – Any policy of Vanderwees Garden Gallery that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.